I whine alot.
Sorry, Peeps.
I recently married Mr. Wonderful and began the arduous process of changing my legal name.
Most of the items, driver's license, passport, social security, etc., were pretty straightforward.
Most other things...banks, credit cards... were a snap.
But Peeps, IF YOU MAKE CHANGES TO YOUR CABLE SERVICE...WATCH OUT!
First of all, it requires a personal appearance. That's not so unusual.
But when the change began...we have lost our phone, cable, internet...over and over for a week.
It still isn't fixed.
Everytime I call tech support they are very sweet and tell me it shouldn't be this difficult...duh? I know that.
My frustration level is in turbo drive.
Then, I had to call the travel people with questions about our tickets to South Africa. They took a message...never called me back. Go to their on-line site and you can get "live support". That is, until they are tired of talking to you and then they just turn you off and ignore you.
Very frustrated, I called the airline. Nope. No help there.
Finally, we just totally changed our flight plans to a more reliable and helpful airline.
Does customer support have to be so difficult? Is most of it from...overseas?
Heaven help you if you push the wrong button on your touch tone phone.
Sorry for venting. I feel much better.
Unplug this post for 15 minutes and perhaps it will reboot and give you a new one.
Good luck with that.
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7 comments:
When my mom wanted to change her name she had to get a lawyer involved. It took over a year. Insane. It all started when she tried to collect SS, turns out her name on her birth certificate was different then the one she always used. Think Michele vs Michelle. So much trouble over one letter.
This post was especially funny in light of the fact that I just got done reading this post by Big Mama about her own cable woes:
http://thebigmamablog.com/4970/is-there-a-deduction-for-a-bad-dvr/
(Hopefully the link works.)
I heard once that you can ask to speak to a customer service rep who is located in the States and they are required to comply with your request. Not sure if that's true, but it might be worth a shot.
The worst is when you get stuck in phone tree hell and can't find a way to talk to a real live person. Ick.
I hope things get figured out quickly!
Ok - that didn't work. Here is the link in a shorter form: http://tinyurl.com/yh6jn3c
I'm NOT EVEN gonna get started on this subject. I've been on the phone with an auto insurer and our health insurer this week. 'Nough said.
Very funny and true!! And yes tech support is overseas. I called about my local paper and talked to someone in the Philippines...my local paper. I think I can live without a paper if it means I have to go through that again!
I was going to say, "It serves you right for going to AFRICA without me"...but, then I got Jesus and decided to go with, "Gee, I'm sorry that happened to you!" ;)
Mimi, you are so funny! And yes customer service is very important!!
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